Deleting your Leum account.

Deleting the account and cancelling the subscription are two separate moves. In order: 1. cancel the subscription (iPhone Settings > your name > Subscriptions > Leum), 2. export what you want to keep, 3. delete the account.

Nobody, neither at our end nor at Apple, will be able to recover a deleted night, meal, project or conversation.

Settings > Delete account — the red line, at the very bottom of the page. The app asks you to confirm, then tells you what was erased and what could not be.

• It is free and always possible, with or without a subscription. Nobody can ask you for a reason.
• Do it on a device connected to your iCloud: that is what empties iCloud. From a device not connected, only that device’s data leaves.
• Afterwards, the app asks you to relaunch it: it starts again as new.

Lost device, new phone, app uninstalled? Write to [email protected] from the email of your Leum profile, with your first name, device model, app version and period of use. We cannot read your logs to recognise you: we verify with our counters. Answer within one month, deletion within 5 working days after confirmation.

By email, we cannot empty your iCloud, nor erase what Apple holds. Part 5 explains how to do it yourself.

• On the device: all the app’s data — the four Spaces, the assistant’s history, your attachments, what the assistant remembered about you, and your consents.
• In your iCloud: everything Leum had copied there, images included.
• The security keys: your installation number and the exchange keys with our service.
• Widgets, Apple Watch, Live Activities: the data shared with them.
• Reminders and notifications scheduled by Leum: all cancelled.
• With us: your Action counter, your session, the proof of the app, your audio favourites and your right of use for this installation.
• Our image servers: the erasure of all your creations is requested during the same operation. The request leaves from your device: without network, an image may stay on our servers until its automatic expiry (6 months), with nothing linking it to you. If you delete a creation offline, it will not reappear on another device until the server has received the request. This is the only part of deletion that needs a connection.

• Your App Store subscription — it is a contract with Apple. It continues until you cancel it: iPhone Settings > Subscriptions > Leum > Cancel.
• What Leum wrote to the Health app — iOS does not let an app erase it. That is on you: Health > Profile > Apps and Services > Leum > Delete All Data.
• Your iCloud backups — managed by Apple. You can act in Settings > your name > iCloud > Manage Storage.
• Your receipts and purchase history — kept by Apple, as the law requires of it.
• The proof of your subscription (purchase number and proof of the app): 400 days at most, to prevent an account being recreated endlessly to take the free trial again (legitimate interest, art. 6.1.f). It contains no log, no message, no email.
• Our accounting (amount, date, country of purchase): 10 years, as the law requires (art. L123-22 of the French commercial code).
• Technical traces of the service (time, size, encrypted identifier — never the content): erased as soon as the host allows; the duration is not fixed yet.
• The technical backups of Cloudflare and Apple: they renew within a few days to a few weeks.

Deletion also does not erase what you shared outside Leum: a PDF sent by email, an export, a screenshot.

In order: our service is notified, then the device is emptied, then your iCloud, then the keys.

If iCloud could not be emptied (no network, Apple unreachable), the app announces a partial failure and offers to try again. Repeat until the message disappears. Otherwise, finish by hand: iPhone Settings > your name > iCloud > Manage Storage > Leum > Delete Data.

Our weak point. If our service does not answer at the moment of deletion, the device and iCloud are still emptied, but the request is not sent again automatically. What remains with us is then a counter and a subscription proof, with no content. To have them erased, write to us, or delete the account from a connected device.

No confirmation is sent: no email, no proof of deletion.

• Cancel the subscription — otherwise the charges continue.
• Export — Settings > Export: CSV of sleep, finance, meals, weight and projects, and a few PDFs. The chat, the assistant’s memory and the questionnaires are not included: ask us for them before deleting.
• Do not delete to free up space. The logs weigh little and the operation is final. To stop only the assistant, turn off its sharing in Settings > Assistant.

• Your logs cannot be restored, neither by us nor by Apple. What you exported stays yours.
• Reinstalling Leum starts it again as a new app.
• The free trial will not be offered again: it is tied to your Apple account.
• Deleting your Apple account is a different, far broader step, and is not necessary to delete Leum.