Refunds and withdrawal.

• Apple collects, bills, grants or refuses a refund, and stops the renewal.
• NYTHY never opposes a request, returns at once any Actions counted wrongly, and settles a purchase not delivered.

We cannot refund you ourselves: we have neither your card nor your bank account. Every refund goes through Apple.

On iPhone: Settings > your name > Purchases > the Leum line > Report a Problem. Or directly at reportaproblem.apple.com, with the Apple account that paid.

Timing: Apple usually answers within 24 to 48 hours, by email. If it refunds, the money arrives within 30 days, depending on your bank.

Tell us what went wrong ([email protected]): Apple does not need our opinion, but it helps us fix the app.

Cancelling is not refunding. Cancelling stops the renewal; the paid period stays usable to the end. A refund covers a period already paid and may cut Premium at once. To leave without waiting: cancel, then ask for the refund.

The principle. A distance purchase generally gives 14 days to change your mind, without a reason (art. L221-18 of the French consumer code).

The exception. For a digital service supplied immediately, this right ends as soon as the service begins, if you asked for it and accepted it (art. L221-28). That is the case for Premium: access is immediate.

By subscribing, you ask for the service to begin at once and you accept losing this right.

What this does not change: you can always cancel, ask Apple for a refund, obtain the refunds of the following part, and rely on your legal guarantees.

We refund the remaining part of the period, at your request or on our own, when:

• You are charged and Premium does not activate: restore first, otherwise refund of the period and a fix on our side.
• You are charged twice for the same period: the second charge is refunded in full.
• The assistant is unavailable for more than 7 days in a row (outside your network failing): refund of the remaining period, without you having to ask.
• An essential feature announced at purchase is absent or misleading: refund of the whole period.
• A price change or a change of terms is applied to you without the two months’ notice: cancellation free of charge and refund of the current period.
• A paid feature is stopped for good: cancellation free of charge and refund of the remaining period.
• Actions are counted wrongly: they are returned; if it is significant or repeated within the month, refund of the remaining period.
• The trial becomes paid although you cancelled in time: refund of the whole billed period.
• A minor buys without the account holder’s consent: examined with Apple; we never oppose it.
• You cancel within 48 hours after a renewal, without using any Action on the new period: refund of the whole period, at your request. This is a voluntary commitment on our side.

Two things we do not do: refund a period you have used and that worked, and turn Actions into money, except in the cases above.

The subscription is a fixed price: you do not pay per Action. The remaining volume of the month is not returned in money when the subscription is refunded — except double charge or an error on our side.

If a period is partly refunded, you keep your monthly volume until the real end of the access.

Answer within 15 days to any request sent to [email protected]. Include the date of the purchase, your country, the problem, and if possible the purchase reference (iPhone Settings > your name > Purchases).

If your request is justified, we ask Apple to cancel, and Apple carries out the refund. We confirm to you in writing what we did.

No answer, or a disagreement: you can bring the matter to the court of your home (terms of use) or the DGCCRF. A consumer mediator will be indicated here as soon as one is designated.

Abuse. Repeated refund requests for purchases properly delivered may lead us to detach your installation from the subscription, telling you. We never cut access to your logs for that.