Support

We’re here.

Most of the time it is fixed in the app, in two taps. Here are the most common cases, then how to write to us.

Write to us

[email protected] — we answer within 48 hours. In the app: Settings › Help › Contact us.

Tell us what you were doing when it went wrong, and on which iPhone version. We answer faster, and more accurately.

Premium isn’t activating
Settings › Subscription › Restore purchases. If Apple charged you and Premium is still missing, write to us with the purchase reference and we fix it by hand.
Restoring purchases
New iPhone, empty logs
Settings › iCloud: the Storage line has to read “Enabled”. That is what brings your logs back to a new device; without an iCloud account they stay on the old iPhone.
Where your data lives
Sleep isn’t filling up
Health access is off from the start. Turn it on in Settings, or from the chat: without it, Leum writes nothing to the Health app.
Your health data
The assistant refuses my request
Your monthly volume is used up: the request is refused before it is sent, so nothing is counted. The counter resets at the start of the period, and the app tells you the date.
When you run out of Actions
The assistant failed, or I stopped it
An interrupted or failed reply costs no Actions. You can send your request again.
What is never counted
I want to erase everything
Settings › Delete account, at the very bottom: immediate and final. It does not cancel your Apple subscription — cancel that first.
Deleting your account

The long answers live in the Help page, with the legal text that settles them.

What you agree to, what we keep, and how complaints are handled. Published in French.